Policies & Procedures

Terms & Conditions

General Terms These Terms & Conditions apply to services provided by Summit Diagnostic Group, LLC (“Summit Diagnostic Group,” “we,” “us,” or “our”). By scheduling an appointment, purchasing a service, submitting a specimen, or otherwise using our services, you acknowledge that you have reviewed and agree to the applicable policies, service requirements, and payment terms.

Services
DNA Testing Services refers to laboratory analysis of biological samples including cheek swabs, blood samples, or forensic specimens used to determine genetic relationships.

We offer DNA testing services, including paternity testing, avuncular testing, grandparentage testing, maternity testing, sibling testing, immigration DNA collection, health & wellness DNA testing, postmortem consultation/testing coordination, early gender reveal testing, and non-invasive prenatal paternity testing. Our company also offers phlebotomy and specimen collection services.

Our goal is to enhance the quality of life for our clients through exceptional service and providing them with the answers that they seek via DNA testing.

Specific services may be performed in coordination with independent laboratories or other authorized service providers.

DNA Testing DNA testing results are based on the specimens submitted and laboratory analysis performed. Summit Diagnostic Group does not guarantee a particular biological relationship result or other DNA finding.

Participants must provide accurate identifying information and comply with applicable specimen-collection requirements.

Appointments & Client Responsibilities

Clients are responsible for providing complete and accurate information when scheduling services and completing required forms.

Depending on the service, participants may be required to provide identification, consent, laboratory orders, collection kits, immigration documentation, legal authorization, or other supporting information.

Failure to provide required documentation or materials may prevent the service from being completed and may require rescheduling.

For mobile services, clients are responsible for providing an accurate service address and any access, parking, gate, unit, or location instructions necessary to complete the appointment.

Displayed pricing includes mobile travel within 20 miles of Crown Point, Indiana. Appointments outside the standard service area will incur a $50 extended travel fee and require prior approval. Additional fees may apply for services outside Summit Diagnostic Group’s standard service area, additional participants, specialized collections, additional appointments, alternative specimens, expedited services, or other circumstances requiring additional time or resources.

Legal DNA Results & Identification Policy
All legal DNA test results are released exclusively to the paying party of record and are delivered via secure email and/or certified mail. Valid, government-issued photo identification is required for all participants at the time of collection.

Certain case types, including immigration DNA testing, may require results to be sent directly to a government agency, petitioner, attorney, or other authorized party.

Test results will not be disclosed to third parties, including but not limited to grandparents, spouses, partners, or other relatives, without proper legal authorization or written consent from the paying party of record.

Liability
Summit Diagnostic Group, LLC is not liable for any injury, loss, or damage to persons or property resulting from the use of our website or services. By using our services, you agree to release, waive, and discharge Summit Diagnostic Group, LLC and its affiliates from any and all claims, demands, or causes of action, including for negligence, that may arise from your use of our website or services. Our total liability, if any, is strictly limited to the amount paid for the services provided. All legal proceedings involving Summit Diagnostic Group, LLC are subject to, and may only proceed in accordance with, the liability restrictions and terms described herein.

Payments
Unless otherwise stated, payment is required according to the terms displayed at the time of booking. Accepted payment methods include credit card, debit card, and other approved electronic payment methods. Personal checks are not accepted. If a chargeback or payment dispute is filed without first contacting our office, it may result in legal action or referral to collections. We strongly encourage you to contact us directly with any concerns so we can work toward a resolution.

Prices shown for individual services include only the services specifically identified in the appointment description. Additional participants, laboratory procedures, specialty specimens, travel, shipping, rush processing, or other optional services may result in additional charges.

Business and organizational services may be billed according to a separate quote, service agreement, invoice, or recurring billing arrangement.

Laboratory fees may be separate from Summit Diagnostic Group’s collection or service fees for certain services.

Refund Policy
Refund eligibility depends on the service purchased, the reason for cancellation, and the stage at which services or laboratory preparations have begun.

Fees generally become non-refundable once specimen collection, consultation, case preparation, laboratory processing, specialty-kit preparation, or other substantive service activity has been completed or initiated.

Refunds will not be issued solely because a client is dissatisfied with a DNA test result, laboratory finding, biological relationship determination, fetal sex determination, wellness report, or other testing outcome.

Fees paid to third-party laboratories or other service providers may be subject to those providers’ own refund policies and may not be recoverable by Summit Diagnostic Group.

Any service-specific refund terms presented during booking or included in the applicable Terms & Conditions will take precedence if they differ from this general policy, subject to applicable law.

Cancelling an appointment does not automatically initiate a refund. Clients should contact Summit Diagnostic Group regarding refund eligibility or payment-related questions.

Cancellation Fees For eligible cancellations after payment, the following service-specific cancellation fees may apply:

• Postnatal (After-Birth) DNA Testing—paternity, maternity, grandparentage, siblingship, and avuncular testing: $40 cancellation fee.

• Non-Invasive Prenatal Paternity (NIPP) Testing: $200 cancellation fee.

Applicable cancellation fees may be deducted from any refund otherwise due. Refund eligibility and the remaining refundable amount depend on the applicable service terms, the cancellation timing, and whether services or laboratory preparations have begun.

Specimen Recollection If the lab requires a sample recollection and the participant is unable or refuses to complete a recollection of the sample, no refund will be issued. The test can only be rescheduled. Most recollections are needed due to low fetal DNA or testing conducted too early in pregnancy. Clients should be at least ten (10) weeks pregnant before considering prenatal paternity testing and at least six (6) weeks pregnant before considering early gender reveal DNA testing. There is a $50 fee if a blood draw sample needs to be recollected from the mother. Clients are responsible for following the eligibility and specimen collection instructions provided for their selected test.

Cancellations, Rescheduling & Missed Appointments Clients are required to provide at least 24 hours' notice when requesting to cancel or reschedule an appointment unless a service-specific policy states otherwise.

Cancellations, missed appointments, and rescheduling requests made with less than the required notice may result in forfeiture of fees paid or be required to pay an additional fee before another appointment can be scheduled.

Clients may cancel or reschedule eligible appointments through their Acuity appointment confirmation link when at least 24 hours remain before the scheduled appointment.

For changes requested within 24 hours of the appointment, clients must contact Summit Diagnostic Group directly. Contacting our office does not guarantee that a late cancellation fee will be waived or that an appointment can be rescheduled without additional charges.

If Summit Diagnostic Group must cancel or reschedule an appointment, clients will be offered the opportunity to reschedule without an additional service fee or receive an applicable refund for services not performed.

Certain services have separate cancellation and refund requirements because laboratory materials, case preparation, specialty kits, or other expenses may be incurred before the scheduled appointment.‍

Clients are encouraged to review the applicable service-specific terms before completing payment.‍

Laboratory Turnaround Times Any laboratory turnaround time displayed by Summit Diagnostic Group is an estimate unless specifically identified as guaranteed by the laboratory.

Turnaround generally depends on the laboratory receiving acceptable specimens, complete documentation, and any required payment.

Shipping delays, specimen quality, additional testing, incomplete documentation, laboratory review, government processing, or other circumstances may extend the estimated timeframe. Once testing is initiated, refunds will not be issued.

Emotional Impact Disclaimer
DNA testing services may reveal unexpected or emotionally sensitive information, including the possibility of discovering non-paternity or previously unknown biological relationships. Clients acknowledge that such discoveries may have emotional, social, legal, or financial implications. Summit Diagnostic Group, LLC is not responsible for emotional distress or consequences arising from such results.

Legal DNA Testing
Legal DNA testing requires documented chain-of-custody procedures and may require government-issued identification, photographs, consent forms, witness or collector documentation, supervised sample collection, and additional laboratory paperwork.

Legal DNA results and documentation will be released according to the applicable laboratory’s policies, chain-of-custody requirements, client authorization, and any applicable legal or government requirements.

Results will not be released to unauthorized third parties solely because they are a spouse, partner, grandparent, relative, or other interested person.

Informational DNA Testing Informational DNA testing is intended for personal knowledge and is not intended for court, government, or other official legal use.

Clients who anticipate needing DNA results for child support, custody, birth certificate changes, court proceedings, government agencies, or other official purposes should select the appropriate legal DNA test from the beginning.

Summit Diagnostic Group, LLC is not responsible if a client purchases a non-legal test and later attempts to use it in legal proceedings.

If an informational test later needs to be converted or repeated for legal purposes, additional collection, documentation, laboratory procedures, and fees will apply.

No Medical or Legal Advice
Services provided by Summit Diagnostic Group, LLC or information contained in this website do not constitute medical advice, diagnosis, treatment, or legal advice. Clients should consult qualified professionals for medical or legal matters.

Disclaimer
The information on our website is provided “as is” without any warranties or guarantees regarding its accuracy or completeness. We reserve the right to modify or update website content at any time without prior notice.

Governing Law
These terms and conditions are governed by the laws of the State of Indiana and will be interpreted in accordance with those laws.

Updates
Summit Diagnostic Group, LLC may update these terms and conditions periodically and continued use of services constitutes acceptance of said changes.